The standard we will not trade against price.
Every protocol below is documented, audited monthly and available to your compliance team on request.
Who is behind the wheel.
Police verification
Mandatory background verification before induction, refreshed periodically.
Induction & refresher training
Defensive driving, employee etiquette, emergency response and route discipline.
Licence & medical checks
Validity, endorsement history and fitness verified with expiry tracking.
Behaviour monitoring
Speed, harsh braking and route deviation scored, with counselling and removal thresholds.
Night-shift protocol for women employees.
The area regulators and clients scrutinise most closely — so we document it in full.
- No last drop
A woman employee is never the final drop on a night route.
- Trained security escort
Escort deployed per client policy on qualifying night trips.
- Live shift monitoring
Night trips actively watched in the control room, not just logged.
- Home-reach confirmation
Trip closes only on confirmed safe arrival.
Protocol wording aligned to state transport rules and client internal policies at contract stage.
Vehicle standards.
Age & fitness limits
Vehicles retired on defined age and condition thresholds, not when they die.
Preventive maintenance
Scheduled servicing tracked on the platform — never run-to-failure.
GPS & panic button
On every vehicle, tested on a fixed schedule — no exceptions by vehicle class.
First-aid & fire extinguisher
Stocked, sealed and checked as part of the pre-trip inspection.
Pre-trip inspection
A daily checklist logged digitally before the first pickup of the shift.
Emission compliance
Valid PUC on every vehicle, with a rising EV share on feasible routes.
What we maintain and produce on demand.
| Document | Review cadence | What you receive |
|---|---|---|
| Commercial permits | Monthly audit | Permit register with validity per vehicle |
| Vehicle fitness certificates | Monthly audit | Fitness status report with expiry alerts |
| Insurance cover | Monthly audit | Policy schedule per vehicle, cover confirmation letters |
| Driver licences & badges | Monthly audit | Driver compliance register with verification dates |
| PUC certificates | Monthly audit | Emission compliance summary |
| Labour & wage compliance | Quarterly review | Statutory payment confirmations for deployed staff |
| Vendor agreements | Annual review | Flow-down compliance confirmation for partner fleet |
What happens when something goes wrong.
- 01
Alert
Panic button, driver call or control-room observation raises the incident instantly.
- 02
Respond
Control room contacts the vehicle within minutes and grades the severity.
- 03
Dispatch support
Nearest field team, backup vehicle or emergency services routed to the location.
- 04
Inform
Client SPOC and, where relevant, the employee's emergency contact are notified.
- 05
Review
A written post-incident review within 48 hours — what happened, and what changed.
Response-time commitments are stated in the SLA and reported against every month.
Safety questions
Can our compliance team audit you?
What triggers a driver's removal?
Who answers the panic button?
Do the same standards apply to partner vehicles?
Put our safety pack in front of your auditors.
Protocols, registers and response commitments — documented and ready for your procurement screen.